Foodli — Privacy Policy

Effective date: September 7, 2025

Short summary for your store listing:

Foodli respects your privacy. We collect only the data needed to provide and improve the service — such as name, contact & delivery details, payment transaction data, device and usage data, and (only with your permission) location and camera access for order delivery and features. We do not sell personal data. See the full policy below for details and how to contact us.

1. Who we are

Foodli (https://foodli.org) is the data controller for the information collected through our website and apps. Contact: privacy@foodli.org. Replace this with your official contact address if different.

2. Data we collect

We may collect the following categories of information:

Account & contact information — name, email, phone, delivery address when you create an account or place an order.
Payment & transaction data — order items, prices, payment confirmations; we do not store full card numbers (payment processors handle sensitive card data).
Device & usage data — IP address, browser, device type, operating system, pages visited, timestamps and errors (for analytics and troubleshooting).
Location data — precise or approximate location when you grant geolocation permission (used for delivery, order tracking, or locating nearby services).
Camera & microphone — only used if you grant permission (for e.g., uploading photos of items or scanning QR codes). We do not record audio without explicit consent.
Cookies & similar technologies — to maintain sessions, preferences and to measure/optimize the service.
User-generated content — reviews, ratings, support chat messages and profile images you provide.

3. Why we collect data (purposes)

Provide and operate the service (process orders, deliver products, confirm payments).
Customer support and communication about orders, account and updates.
Security, fraud prevention, and legal compliance.
Analytics and product improvement (we may use third-party analytics platforms).
Personalization and marketing (only with your consent where required).

4. Legal bases (where applicable)

When processing personal data from users in jurisdictions that require legal bases (for example, the EU), we rely on:

Performance of a contract (to complete your orders).
Consent (for optional features such as push notifications or marketing).
Legal obligation (to comply with laws and tax requirements).
Legitimate interests (for fraud prevention and improving service) where balanced with your rights.

5. Sharing and third parties

We may share data with:

Payment processors and banks to complete transactions.
Delivery or fulfillment partners to deliver your orders (they receive address and contact info as needed).
Analytics and crash reporting providers (e.g., Google Analytics / Firebase) to measure and improve the service.
Legal authorities when required by law or to protect rights and safety.

We do not sell personal data to third parties.

6. Cookies and tracking

We use cookies and similar technologies for essential functionality, preferences, analytics and (if enabled) advertising/remarketing. You can manage cookie preferences through your browser settings; blocking cookies may affect functionality.

7. Data retention

We retain personal data only as long as necessary for the purposes described (for example, transaction records for tax/accounting purposes — typically up to 5 years, depending on local law). You can request deletion where applicable; legal or tax obligations may require us to retain certain records.

8. Your rights

Depending on your location, you may have rights including access, correction, deletion, restriction, data portability and the right to object. To exercise these rights contact us at privacy@foodli.org. We may request identity verification before fulfilling requests.

9. Children

Our service is not intended for children under 13 (or the minimum age in your country if higher). If your target audience includes children under 13 you must include a privacy policy and mechanisms to obtain parental consent. If we learn we have collected personal data from a child under the applicable age without verified parental consent, we will delete the data.

10. Security

We implement technical and organizational measures such as HTTPS, access controls and data minimization to protect personal data. While we strive to use reasonable safeguards, no online service is completely risk-free.

11. International transfers

Your data may be processed or stored outside your country. When doing so we seek appropriate safeguards (standard contractual clauses, data protection agreements) as required by law.

12. Changes to this policy

We may update this policy. We will post the updated policy with a revised effective date. For significant changes we may notify users directly.

13. Contact

If you have questions or want to exercise rights, contact: privacy@foodli.org. Replace this email with your official privacy contact if different.